About Our Client

Our client is a U.S.-based services company with operations across the U.S. and Latin America. Their business runs on a high-volume inbound sales engine that converts thousands of leads into retained clients through structured, phone-based consultations.

The broader sales team includes ~200 people across lead intake, qualification, client success, and leadership. To support continued growth, they’re hiring a Call Center Sales Manager to lead one of their largest frontline teams. This is a hands-on, people-focused role with full responsibility for daily results, rep performance, and team culture across a ~70-person unit.

What You’ll Do

You’ll manage a bilingual team of ~70 people, including 2–3 frontline supervisors and dozens of inside sales reps. Your job is to keep the team running at full speed — coaching leaders, resolving blockers, and making sure every rep is hitting their numbers.

You’ll:

• Lead the day-to-day execution of one of the company’s largest call center sales teams

• Manage a group of frontline supervisors and indirectly oversee ~70 inside sales reps

• Monitor and drive key performance metrics:

  • Response time and follow-up rates

  • Consultation-to-retainer conversion

  • Revenue per rep

  • Call productivity and quality
    
    

• Coach and develop your supervisor layer — helping them grow as people managers and motivators

• Review dashboards and reports to spot trends, fix issues early, and celebrate wins

• Lead daily huddles, manage floor energy, and keep the team focused on results

• Ensure reps follow scripts, speak ethically, and provide a strong client experience

• Partner with the Sales Director to roll out trainings, performance plans, and process improvements

• Own the results and morale of your unit — and be recognized for it

Is This You?

• 5+ years in sales or call center leadership, with at least 2 years managing large, in-person teams (50+ people)

• Deep experience in phone-based sales environments (e.g., BPO, telecom, insurance, education, enrollment, financial services)

• Proven ability to coach supervisors, lead teams at scale, and keep performance on track

• Highly organized, metric-driven, and comfortable managing with dashboards and reports

• Great at motivating people — and holding them accountable

• Fluent in both Spanish and English (required)

What’s Offered

• Full-time role with competitive monthly compensation in USD + Commissions

• Leadership scope over a critical department with high visibility

• Opportunity to scale a large, growing sales team in a company with nationwide demand

Interview Process

• Intro Call (30 min) Role overview and mutual fit

• Deep Dive (60 min) KPIs, org design, sales execution

• Final Interview (45 min) Executive alignment and offer discussion