About Our Client

Our client is a U.S.-based services company with operations across the U.S. and Latin America. Their business runs on a high-volume inbound sales engine that converts thousands of leads into retained clients through structured, phone-based consultations.

The broader sales team includes ~200 people across lead intake, qualification, client success, and management. To sustain their rapid growth, they're hiring a Call Center Sales Supervisor who’ll directly lead ~35 sales reps through two dedicated Team Leads, maintaining a high-performing, accountable, and motivated sales floor.

What You’ll Do

Reporting directly to a Sales Manager, you’ll manage daily operations, sales execution, and coaching for your team of ~35 sales reps, through two experienced Team Leads who report directly to you.

Specifically, you’ll:

• Oversee daily execution of the inbound sales process—ensuring leads convert effectively into retained clients.

• Manage and mentor two direct-reporting Team Leads, guiding them to effectively coach and motivate frontline reps.

• Own and track clear team-level KPIs daily, including:

  • Consultation-to-retainer conversion rate

  • Revenue generated per rep

  • Script adherence and call quality

  • Call productivity and follow-up rates
    
    

• Regularly review dashboards, analyze performance trends, and quickly address issues with structured plans.
  
  

• Foster accountability and a healthy, results-oriented culture focused on both performance and morale.

• Coordinate hiring, onboarding, and training processes for new reps in partnership with your Sales Manager.

• Collaborate with peer supervisors and support departments (Training, QA) to optimize processes and ensure consistency.

• Uphold ethical sales practices and client interaction standards across your team.

Is This You?

• At least 3+ years of experience in a high-volume, phone-based sales environment (BPO, telecom, insurance, financial services, education enrollment, etc.).

• Minimum 2 years formally supervising sales or call-center teams of at least 15+ people, ideally including experience managing through Team Leads or similar roles.

• Proven track record managing clear performance metrics and structured coaching methods.

• Experience managing teams selling directly to consumers (B2C) preferred; familiarity with U.S. clients is a plus.

• Fluent communicator in Spanish and English (required).

• Organized, resilient, and comfortable leading in fast-paced environments with clear daily performance accountability.

What’s Offered

• Full-time, in-office position with a competitive monthly salary in MXN plus performance-based monthly bonuses tied to clear sales KPIs.

• Daily ownership of a critical sales team, supported by dedicated Team Leads, with clearly defined responsibilities and opportunities for recognition.

• A supportive yet results-driven environment, guided by experienced sales leaders committed to your professional growth.

• Opportunity to manage bilingual, high-volume sales operations serving U.S. clients.

Interview Process

• Intro Call (30 min) Role overview and mutual fit

• Deep Dive (60 min) KPIs, org design, sales execution

• Final Interview (45 min) Executive alignment and offer discussion