Technical Support & Success Specialist | Legal Tech Startup ⚖️💻🚀
💡Join a growing legal tech startup helping clients deliver digital evidence on time. Ensure smooth phone extractions, meet deadlines, and provide clear, confident support from start to finish.
We usually respond within two weeks
Company Overview:
Our client is a growing U.S.-based SaaS company transforming how legal teams collect and submit phone-based evidence. Their secure, SOC 2–certified platform helps lawyers and individuals extract texts, social media, and more—turning phone data into court-ready records. The small, tight-knit team is preparing for its next growth stage and a funding round early next year.
Your Role
As a Technical Support & Success Specialist, you’ll be the first dedicated support hire, ensuring each client’s extraction is reliable, deadline-safe, and stress-free. You’ll blend technical troubleshooting with empathetic communication and crisp documentation to keep sales focused and engineering unblocked.
You’ll:
Respond to inbound questions via Intercom/HubSpot
Guide clients step by step through the extraction process (chat or Zoom)
Escalate clean, well-documented issues in Linear
Maintain and update guides/checklists for recurring scenarios
Track case time, blockers, and recurring issues
Recommend managed extractions when appropriate
Handle occasional credits/refunds with professionalism
You Bring:
Clear written and spoken English; confident leading short Zoom calls
Working knowledge of iOS and Android (storage, drivers, cables, OS quirks)
Experience with Intercom, HubSpot, Linear, or similar tools
Organized approach to queues, logs, and follow-ups
Detail-oriented documentation and escalation habits
Comfort handling sensitive or legal data
Calm communication under tight, deadline-driven conditions
Bonus Points:
Experience with managed services or white-glove client delivery
Familiarity with GDPR/CCPA or data-handling best practices
What’s Offered:
Competitive USD compensation ($1,500–$2,500/month, based on experience)
2–3 weeks paid time off (prorated)
Flexible work with U.S. business-hour overlap
Small, high-trust team with direct access to leadership
Visible impact and room to grow as the team expands
Interview Process:
1️⃣ Strengths Assessment (Wingfinder) – Short online exercise on problem-solving and collaboration
2️⃣ Discovery Call (Atomic) – Intro chat about your background and the role
3️⃣ Practical Exercise – Job-simulated task: guide a mock client or document a support case
4️⃣ Client Interviews (Hearsay) – Conversations with leadership to confirm fit and expectations
- Department
- Operations & Business
- Role
- Customer Support Specialist/Manager
- Locations
- Multiple locations
- Remote status
- Fully Remote
- Employment type
- Full-time
About Atomic HR
We connect talented tech professionals in Latin America and Canada with remote career opportunities at innovative startups worldwide. We specialize in finding roles that align with your skills, experience, and career goals. Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career.